Leadership at Starbucks: An Extra-Hot Recipe for Growth

Leadership at Starbucks: An Extra-Hot Recipe for Growth

“Sylvia is here!” Everyone perked up as she came through the door and deliberately hugged them all. “Michael, how is your dog’s leg?” “Shana, how is your Mom doing?” “Oh my, Jennifer, she’s precious!” she said, caressing the face of a new-born infant. It felt like a church group meeting, maybe a fraternity, sorority, or … Read more

The Art of Strategic Listening: Challenges From Real Leader in Their Own Words

The Art of Strategic Listening: Challenges From Real Leader in Their Own Words

Do not speak unless you can improve upon the silence. ―Ram Dass My 14-year old niece recently called to ask what to pack for her upcoming visit. In the middle of my suggestions, she interrupted. “Can I ask you a question?” “Sure!” I said. “I am debating what I should wear for Halloween this year … Read more

Leading on the Cutting Edge: The Five Key Culture Traits That Drive Innovation

Innovation has been the king of business buzzwords since before the VCR and home computer hit the mainstream, and its relevance grows by the day—as low-hanging competitive fruit like headcount reductions become increasingly long in the tooth. A relevant question in the face of this reality is whether any leader in any company can make … Read more

Leading on the Cutting Edge: The Five Key Culture Traits That Drive Innovation

Innovation has been the king of business buzzwords since before the VCR and home computer hit the mainstream, and its relevance grows by the day—as low-hanging competitive fruit like headcount reductions become increasingly long in the tooth. A relevant question in the face of this reality is whether any leader in any company can make … Read more

Is Your Dog More Emotionally Intelligent Than You?

Emotional intelligence, often measured by EQ-i, is a crucial element of successful leadership. It involves recognizing, understanding, and managing emotions, navigating stress, and considering the impact of your actions on others. Achieving a high level of emotional intelligence might seem daunting unless you happen to drool, shed, and walk on all fours—traits typical of dogs, … Read more